Frequently Asked Questions
What if I already have a broker or policy?
No problem. Our free Zero-Gap Policy Health Check works alongside your current cover. We’ll show you any hidden risks, overlaps, or wasted spend, and if you’re already on the best deal, we’ll tell you straight. No pressure, no obligation.
How much can I actually save on premiums?
On average, our clients cut 15–25% off their premiums without losing essential cover. That’s because we scan the entire market of 220+ underwriters, not just the easy options.
What happens if I need to make a claim?
Unlike brokers who disappear, we personally manage the process from start to finish. With a 98% claims success rate, we fight on your behalf to make sure you get paid fast and fairly.
Do you only work with certain industries?
We specialise in hospitality, logistics, trades, retail, and property, but we work with SMEs across Australia. If you run a small-to-mid-sized business, we can tailor cover to your exact risks.
How long does it take to get covered?
Most quotes are turned around same day. Once you give the go-ahead, we move quickly so your business is protected without downtime.
Will I be stuck with hidden fees or fine print?
Never. We explain everything in plain English, upfront. You’ll always know what you’re paying for, what’s included, and where the exclusions are, before you sign.
Can I speak to a real person before signing up?
Absolutely. You’ll always deal with a dedicated broker who understands your business, not a call centre. Call, email, or meet us face-to-face, whatever works for you.
